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Home  —  Customer support   —   Terms and conditions

Terms and conditions

Company:
NSS is a trading name of Norfolk Saw Services and our trading address is Dog Lane, Horsford, Norwich, Norfolk, NR10 3DH - UTR (Unique Tax Reference) Number: 2519840780
 
Your Status:
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts. You are at least 18 years of age and that you accept our Terms and Conditions as set out here on in.
 
Payment:
Visa, Visa debit and MasterCard are accepted as methods of payment (Via PayPal & World Pay). All transactions are in pounds sterling.
 
Risk and Title:
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
 
Pricing:
Prices are quoted inclusive of VAT. The invoice will detail a separate total of VAT charged for all the goods.
Please note that the prices shown on the NSS website may differ to our in-store prices.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund." 
 
Cooling off period:
If you wish cancel your order for any reason you must do so within 7 days starting on the day after you receive the goods. You will need to notify us that you wish to do this, specifying the invoice number of the order to be cancelled. If you do this we will ask you to pay the cost of returning the goods to us but apart from this, the whole of your money will be returned to you within 7 days from receipt of goods.
 
Warranties:
With most suppliers now offering extended warranty, it is essential you register your purchase within 30 days.
All manufacturers will offer this service via their company website and you can also find details in the tools manual or instructions.  
If you are still unsure where to find this information, please contact us and we will happily point you in the right direction. 
 
Guarantees:
NSS follows the manufacturer’s policy. If a product is faulty and under guarantee you should follow the procedures detailed below.
 
Faulty machines within warranty period:
If a product develops a fault within the stated manufacturer’s warranty period the manufacturer will accept the item for warranty repair. Bosch for example will collect the item from the consumer address and return to you following warranty repair. Other brands may require you to take the goods to your local distributor who will forward the item to the manufacturer for warranty repair. Alternatively you can post the item to NSS (at your expense). Upon receipt we will then arrange for warranty repair on your behalf and return the repaired item to you (at your expense).
Unfortunately we cannot accept proof of posting as confirmation of delivery.
 
Website Images:
A lot of effort is made to ensure we have the most accurate images displayed on our website. However products can change so images are for illustration purposes only. If you feel the image does not reflect the goods you have received then we will collect the item and issue a full refund. You are required to notify us within the stated cooling off period.
 
Stock Availability:
NSS try very hard to ensure that the products featured on the website are in stock and/or can be delivered to you within the time frame stated. However despite our best endeavours, some items may be temporarily out of stock with the manufacturer. If this is the case you will be informed as to the expected delay, and given the opportunity to wait for the goods ordered to arrive, to cancel the order or to order the nearest possible alternative.
 
Health & Safety:
Some goods or materials sold by us can be dangerous and cause risk to health and safety. Customers should ask us for health and safety information about the storage and use of any such goods or materials.
© Norfolk Saw Services 2017         
Registered office Unit 7, Whiffler Road Ind. Est., Norwich, NR3 2AW         
VAT No. 510968446         
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